Give your riders demand-response services without overwhelming your system.
Automatic dispatch and routing
Smart dispatch system optimizes the route—sending the driver directions as requests are received or canceled via mobile app or call-in dispatch.
Intuitive mobile request option simultaneously suggests fixed-route alternatives and helps to eliminate long phone waits.
Real-time communication and tracking
Riders can watch their vehicle live on the map, receive notifications when it is approaching, and change or cancel their request directly from the app.
User-friendly dashboard allows TransLoc support staff to get you up and running quickly with minimal agency hours.
OnDemand powers dependable demand-response travel for your students, faculty and staff — while increasing your service efficiency.
Mobile access makes service user-friendly.
Reduces wait time for riders by grouping ride requests on similar routes.
Increases student safety with real-time tracking and text notifications that allow riders to wait in a safe place until their ride arrives.
Automatic dispatch and minimal agency set-up decreases operational burden and expenses.
Alleviates hold time and busy phone lines for students submitting requests via mobile web.
Give your paratransit customers a convenient and easy way to experience mobility within your system.
Availability to riders, in advance
Increase ridership for your paratransit by offering rides at any time through an on-demand app, available to all riders for free.
Full-featured dispatch options
Fully-automated dispatch and routing—or retain full control with ‘managed mode.’
In-app fare collection
Riders can pay for their rides ahead of time as well as immediately upon ordering their ride without leaving the app.
Seamless rider onboarding
Administrators are able to set up user accounts within minutes of receiving rider data, offering seamless onboarding for all passengers.
Automate Your Demand-Response System
Dynamically-routed transit by request is an option for every system with TransLoc OnDemand. Demand-response transit applications include University safe ride programs, paratransit support for fixed-route transit systems, and shuttle services. TransLoc OnDemand can also help replace low-performing routes to help streamline the efficiency of an agency’s entire system.
Riders request a ride through the TransLoc OnDemand app by selecting pickup and dropoff locations. Rides can be limited by predetermined service times and geographic area.
Once a request is submitted, the driver is automatically notified and dispatched using GPS location to reduce missed pickups. The rider can track their vehicle’s approach in real time and will receive a text message when the vehicle has arrived.
Dispatchers can monitor pending, in progress, or completed rides and schedule call-in rides to be added to the automatic routing and dispatch system.
The adoption of the [TransLoc Rider with OnDemand] app usage to reserve a Safe Ride is rapidly moving from a novelty to a norm. This is freeing up the dispatcher to provide better service.Greg Rivas, Transportation Services Manager
New York University
Questions? Comments? Want to schedule a demo of OnDemand? Give us a call.