Give your riders demand-response services without overwhelming your system.
Automatic dispatch and routing
Smart dispatch system optimizes the route—sending the driver directions as requests are received or canceled via mobile app or call-in dispatch.
Intuitive mobile request option simultaneously suggests fixed-route alternatives and helps to eliminate long phone waits.
Real-time communication and tracking
Riders can watch their vehicle live on the map, receive notifications when it is approaching, and change or cancel their request directly from the app.
User-friendly dashboard allows TransLoc support staff to get you up and running quickly with minimal agency hours.
Automate Your Demand-Response System
Dynamically-routed transit by request is an option for every system with TransLoc OnDemand. Demand-response transit applications include University safe ride programs, on-demand support for fixed-route transit systems, and shuttle services. TransLoc OnDemand can also help replace low-performing routes to help streamline the efficiency of an agency’s entire system.
Riders request a ride through the TransLoc OnDemand app by selecting pickup and dropoff locations. Rides can be limited by predetermined service times and geographic area.
Once a request is submitted, the driver is automatically notified and dispatched using GPS location to reduce missed pickups. The rider can track their vehicle’s approach in real time and will receive a text message when the vehicle has arrived.
Dispatchers can monitor pending, in progress, or completed rides and schedule call-in rides to be added to the automatic routing and dispatch system.
The adoption of the [TransLoc Rider with OnDemand] app usage to reserve a Safe Ride is rapidly moving from a novelty to a norm. This is freeing up the dispatcher to provide better service.Greg Rivas, Transportation Services Manager
New York University