University OnDemand Transportation
Case Western Reserve University | Cleveland, Ohio
www.case.edu
Overview:
Case Western Reserve University, located in Cleveland, Ohio, recognized for its innovation, interdisciplinary collaboration, and community engagement, faced growing transportation demands across its urban campus. With a commitment to enhancing the campus experience through technology and service, the university sought a unified mobility solution to better serve its students, faculty, and staff.
Challenge:
The university needed to integrate its on-demand transportation services into a single, seamless experience for riders. Operating multiple systems led to confusion among users and inefficiencies for the transportation team.
Solution:
By implementing a unified mobility platform, the university consolidated its on-demand and responsive transport services into one app. This streamlined approach simplified access for riders and improved operational oversight.
Results:
Improved rider satisfaction and operational efficiency.
Why It Matters:
The integration empowered the university to deliver a more accessible, efficient, and user-friendly transportation experience for its campus community.
We have a job to do, to keep our riders safe and provide them with a quick and efficient ride. We will not fail. We will always move forward.
— Martin Wright, Asst. Director Transportation/Fleet Maintenance, Case Western Reserve
Frequently Asked Questions (FAQ)
Case Western Reserve University is located in Cleveland, Ohio.
The Case Reserve University needed to integrate its on-demand transportation services into a single, seamless experience for riders. Operating multiple systems led to confusion among users and inefficiencies for the transportation team.
The Case Reserve University implemented a unified mobility platform, consolidating its on-demand and responsive transport services into one app. This streamlined access for riders and improved operational oversight.
The integration led to improved rider satisfaction and operational efficiency.
There are 16 on-demand vehicles serving the Case Reserve University's campus.
The service area covers 3 square miles.
The university receives approximately 190,000 annual ride requests.
The university partnered with TransLoc in 2023.
The integration empowered the university to deliver a more accessible, efficient, and user-friendly transportation experience for its campus community.